Category: Business


What is customer service?

Really, what is customer service? Because I am getting to think some companies do not understand the concept and can’t deliver it. An easy definition of customer service is treating your customer well. Ahhh, yes we can agree with that but just treating your customers well is not good enough. We need companies to go beyond treating their customers well.

Customer service in 2010 is a function of how well an organization is able to constantly and consistently exceed the needs of the customer. If a business today is not able to compete on customer service delivery then it makes no sense entering the business world. The company would have missed the point and focus of what companies should deliver to their customers. Firms today display on huge scrolls their mission statements and vision statements in their establishments. They express how wonderful the customer is but somehow their delivery does not match up with the words.

On Wednesday March 3, 2010, my friend purchased two slices of cakes from Pastry Passions. They have outlets in Manor Park and Liguanea, all located in Kingston, Jamaica. Later on, I opened the package, everything looks presentable, glanced a bit; it looked good so I began to partake. After eating two pieces I noticed that there was plastic below the icing. I thought to myself “this isn’t right?” I have never purchased a cake and seen plastic below the icing. After some investigations, I learnt that they use the plastic to retain the moisture. It is used for cakes like black forests – the one we bought. Clearly the individual who applied the icing forgot to take off the plastic.

I recognized then that this must have been a genuine mistake. I can’t fathom a pastry outlet of the repute like Pastry Passions making this mistake.

In a situation like this you either accept the mistake and the disservice as normal or you report the situation. It is sad that I was willing to condone and accept this mediocre service delivery from a company when you have paid a nice chunk for a slice of cake. Many customers share this profile though. When something in the service delivery goes wrong they accept the wrong actions by the company as normal when it is not. We need to reach a level where actions like these don’t go unreported. We were so lackadaisical about it that I was able to convince my friend to eat the cake.

However, he decided to call Pastry Passions to report the case so that they were aware of the matter and that no one would be harmed. It would be sad and a bad tale to have a child swallow a piece of that plastic on the cake.

During the conversation, the representative from the company becomes irate. Not over the fact that this incident could have happened at Pastry Passions but was angry that the person reporting the matter had an attitude. This is a blatant violation and a health risk that could bring the store closed and you are giving the customer an attitude. I was upset because I expected better from Pastry Passions. They are all over the Jamaican media telling how good their cakes are blah blah blah. Truth be told, they aren’t that good. Even their presentation sucks because the cakes on display are messed up, the icing does not hold up. So when people can see flaws in your product and still have the guts to handle it and purchase your goods, giving an attitude should be the last thing on your mind. To bring everything home, honey, this was not a normal entry level employee dishing the attitude and insolent behaviour this is from one of the managers.

And that is the saddest part of the story. That a manager, who we will assume should know better, could have done this.

The night got better though. The cakes were returned. While in the Manor Park outlet of Pastry Passions the other manager stormed in, was angry that this situation all had happened. She apologized and it was accepted.

Customer service in Jamaica is at its lowest point. I think we have low regards for customers because as a people we have no respect for people. There are a few good people left. I wrote a blog post months ago that spoke about this topic. In it I shared great experiences I had, so I know great customer service delivery can be reached. It is not hard, it is not a stretch out of our imagination. We don’t have to wait until we reach on an airplane to enjoy it. Customer service should be like breathing, it’s that easy.

When I left school I was employed with the marketing firm and through another private sector firm was offering free customer service training. You need to read that again, free customer service training for their staff. All I had to do was to call up the companies and share the good news of free customer service with them and ask if they were interested. Would you believe that some companies turned the offer down? This training was not mediocre customer service training. They were getting training materials that they could keep all for free. I had managers on the telephone attempting to convince me that their staff does not need customer service training. I also want to share that the training sessions I did companies were surprised of the quality, the technique I used and some expressed I should continue. I am passionate about customer service. Three companies can be selling the same thing but what makes you stand out is how you treat your customers when they walk through your doors.

Do you say “May I help you?” in a dry tone, or

You walk over with a smile and say “Good morning, how are you?” (Wait for a response)

“I see you’re looking at jeans pants, what size are you looking for?”

I should not be shopping and screaming on top of my lungs “HELP”.

Customer service is something you either have it or you don’t. If you don’t have it, pray that you’ll get it. Because we are at a stage where if you ignore it, another company might steal your idea and do a better job at it. Do you have it? Customer service is history, it is in the past. Today, as customers we seek customer empathy. If the manager on the phone, got apologetic and really expressed his dissatisfaction with what his company did we would feel better to consume there again. With the way he handled the situation I am not sure I want to look through their panes anymore. Customer empathy is showing your customer how much you care about them. Because they would have cared a lot before to have reported how bad they feel.

Tips on providing great customer service/empathy

  1. Do not take criticism personally.
  2. Listen to the customer.
  3. Acknowledge that your company did something wrong
  4. If it is the company’s fault fix it.
  5. Do everything with a calm voice, mixed with a smile. It will go a far way.
  6. Never forget to make it up to the customer. Provide free service/gifts, because you want to retain this person.

From Jingle

This award is from Amy over at http://jingleyanqiu.wordpress.com/

Check her out. You will find her blog so interesting you keep returning.

Seven tidbits you may have never known. This will be very hard.

1. I want to be a Social Media Consultant

2. I have a cat. I also have fishes in an aquarium.

3. I like eating healthy foods.

4. I am working on a New Business Venture – huge project.

5. You may know I love blogging but I am seeing a whole new trend of Guest Blogging. I hope to be apart of it.

6. I love school and the whole education process.  I want to start French and Spanish classes soon.

7. My favorite sport – Tennis.

The Seven Nominees for this award goes to:

1. Bearman Cartoons http://beartoons.com/

2. The Friggin Loon http://frigginloon.wordpress.com/

3. De La Style http://www.delastyle.blogspot.com/

4. Williams Poetry Blog http://www.delastyle.blogspot.com/

5. INK Box Illustrations http://alonsohenry.wordpress.com/

6. Pied Type http://piedtype.com/

7. Doan Mind Me http://jdidthoughts.blogspot.com/

The good thing about this is that you can add your blog name to this list by leaving a comment below. It was hard to come up with seven – you can imagine. I think I did a good job. Good blogs from different perspectives.

Thanks.

Blog today!

Thank you!

This blog has officially received 40,000 hits from YOU, and YOU and YOU.

That song is dedicated to all the new viewers to this blog and all the lovely bloggers that visit this site on a regular basis. Welcome to the blog!

This blog is growing and I am excited about that. Moving on, I will be Guest Blogging on other sites officially. My first post on Young Brothas will be on March 1, 2010. We have agreed for me to officially write for that blog, once I submit entries. I am happy for the opportunity and do not worry whatever is on that site will be provided here.

Can someone say Celebration!

The final song is from The Oprah Show which featured Celine Dion and The Canadian Tenors. A little background. Both are from Canada and The Canadian Tenors have not met Celine Dion. So Oprah ‘surprise style’ she invited the male group and invited them under the premise that they were there because they were rising talents (although they are). The big surprise, watch and see. I love this.

Each time you click on this blog and some bloggers may leave a comment – I am surprised. The expression on their faces when Celine Dion walks out is the same moment I share, even now.

Thanks a million.

What is Money

It’s the root of all evil

It pays the bills,

It may heal your ills

And bring you thrills.

According to Wikipedia, money is anything that is generally accepted as payment for goods and services and repayment of debts. For everyone, we interpret and treat money differently. Whether it is the abundance of wealth or the lack thereof there is a certain level of importance which we all seem to place on the precious commodity. From the Forbes list to the United Nations Poorest Countries list we seem to rank everything from those who do not have it to those who have it and may waste it. We live in a world where it seems to have a voice you should have cash to care.

If you grew up in an environment where everything is lavish, fabulous and expensive, you will view money differently from those who did not. It is highly probable that when you enter a certain level of wealth your expenses tend to be higher than others. It is true because you have to keep up with the lifestyle you live. One at this rank does not imagine the day when they will have nothing. Therefore, they will invest in portfolios, real estate and make other investments to maintain their wealth. The responsibilities that come with the lifestyle are also important. Case in point – Casey Johnson. Who knew someone could be kicked to the curb from a family who seemed to have everything? It seems more and more families with a vast amount of wealth are throwing out those family members who could appear to put the family’s wealth in jeopardy. Those who are rich sometimes are forced to continue that legacy to maintain their stature. On the contrary, persons who are rich can mismanage their wealth and become poor. Fantasia, the American Idol winner recently on Oprah opened up about her fall from grace. After buying her home and settling in, she had problems keep it. Her home fell into foreclosure and at one point she was unable to buy a pizza, her card failed. Money can be easy come and easy go. It takes proper financial management and financial sense to keep it.

For those who grew up in a poor background, they understand the importance of money. For many, money is the way out of poverty and they will place all their focus on avenues that could get them out of that state. Whether it is a talent, education or an illegal activity, poor people in the right environment can charter a new course out of poverty. We have seen numerous stories of people who did not have it but with the right attitude and approach they were able to live a better life. Oprah, Jay Z, and Hilary Swank just to name a few have gone from the lowest echelon to some of the richest people in our world.

However, people who are poor see money differently. People who are poor or who are in destitute positions do not see the importance of saving for the future and having investment accounts. Give someone who is poor a bank card with funds that could keep them for a month and see how fast that money goes. They tend to see money as short term, so they spend it to make them content in the moment. While there are others that if you give them the same amount they wouldn’t spend most of it because they understand the position they are in and have an idea of where they would like to be.

Money today is perceived based on cultural attitudes as well. In our world today, young people are materialistic. We tend to focus on what is in, the latest Bling and fashions. The entertainment industry is pushing this attitude of ‘you can have it all’ and at all costs.

Money and the abundance of it can last a lifetime if we understand the basic concepts. As human beings we need to live within our means and recognize that if we spend more than we earn we will be poor. No one wants to be poor; we want to be independent, strong and able to survive. With rising standards of living and costs going up, the worst thing that could happen to us is to lack needed funds. Money can be our way out of poverty but it can also lead to our own detriment.

It is significant that we inculcate cultures where we are not so highly materialistic but we begin to inspire people that can handle wealth without ruining their lives in the pursuit of it. Sure money is good and wonderful to have but the love of it could ruin our lives.

By Esperanza D.

Esperanza

A big thanks to Corve DaCosta who gave me the opportunity, through a blog contest, to be a guest blogger for a day.  I entered the contest with the hope of using it as a platform to creating just a little change, for the better, in this world.

As some of you may know from the HmmSweetSplendidWisdom blog I’m both a Social Work graduate student and a Social Justice activist.  Through my field practicum for school, I am working on HIV prevention and education, as well as HIV testing and counseling. I enjoy it a lot and plan on attending a conference this summer in New York that talks about issues surround HIV and women, in particular women of color.

I’m really excited about this, as my own passion is working with, and empowering women.  In addition, my interest in HIV prevention and education began when my uncle passed away from AIDS and I saw, firsthand, the stigma attached to it. I then knew that it wasn’t ok to treat others as anything less than equal.

Well, I came across a really needed website the other day I want to share with you. It’s called the “Pepsi Refresh Project” that gives $$ to grassroots projects led by real people and community members, like yourselves. Anyone is able to submit an idea that deals with giving back to the community in a way they find most productive or creative. In turn, it is posted online to be voted on by the public and the winner receives a lot of cash for their project. How cool is that? Here is the link if you wish to vote on current projects and find the sign up link to submit your own for the next round.http://www.refresheverything.com/index

What I plan to do is attend the HIV and Women Conference this summer and use my creative talents to come up with a great project proposal for the Pepsi Refresh Project. When this happens, I hope you will support my efforts through your vote. In turn, I hope you feel inspired to come up with a project of your own to submit to the site. Think about what communities or populations could use your support and where you feel your passion can make the most impact.

If you are new to this blog I have a deep, deep passion for Marketing and Advertising. I will forever appreciate this field and any business that really use the basic skills to advance their companies and their products. I appreciate it so much because it is the only thing I know.

Advertising has been a sore point for many people. The impact advertising may have on potential viewers is great. Creators of advertisements understand this fully and they will exploit the opportunity while being legal to persuade the consumer to purchase a product or to buy into a service. Consumers therefore have a responsibility to take these advertisements with a grain of salt. There is a line in advertising that ad creators try not to cross and this is being deceptive. I have an issue with adverts deceiving people, misleading them to the point where they consume the product and it does not perform the way it was intended to.

We live in the 21st century where everything has to look posh, awesome, appealing and appear to be the best. With demands from companies and an emphasis on profits to be made, pressures are placed on creative teams to create an advert that will rival the competitor. Not only to compete but also to make the advertisement so appealing those consumers will demand the product. Creating an advertisement should take time. Determining the image of the product, partnering that with the right talents, choosing the music, the lighting and the camera angles are all some of the factors which the creative team has to take note of. A whole slew of other considerations which make the final product appealing and persuading.

Can you imagine the thoughts that go in to advertise fashion and products for the face and hair? In developed markets like London, Europe and United States of America where the quality of advertising is high, it takes much effort to produce.

An advertisement in question in recent days is one produced by L’Oreal. The ad features Cheryl Cole (judge on X Factor, huge celebrity in the UK) who in the advertisement praises the product Elvive Full Restore 5 hair care line for making her chestnut “full of life, replenished with healthy shine”. The fact is Cheryl Cole’s chestnut was not entirely her real flowing hair. Should we be having an issue with advertisements like this?

C Cole

Beauty has come under scrutiny many times before and this will never be the last. I have an issue with people having an issue with this advertisement.  First and foremost females who wear extensions do not refer to their hair as fake especially when it blends in with their ‘real’ hair especially when their real hair accounts for much of what you actually see. Females can also confess that when commenting on a friend’s hairstyle they don’t say “Your wig looks good!” instead they say “your hair looks good.” This is in the context of wearing extensions coupled with your real hair. Now if your entire head of hair that I am seeing is from a plastic package then we can conclude that your hair is fake and you are indeed wearing a wig.

Personally I do not see anything wrong with the advertisement because an advert of that nature for it to be effective it has to have some form of fantasy (lies oops) to it. In the advertisement clearly not all of the talent’s hair is false and you would have only known that if you know what extensions look like and if you have worn them before or read it online. The celebrity in question has made extensions apart of her routine look so to say she has done this and it is deceiving to people is ridiculous.

I also have an issue with advertising critics who claim that adverts should be appealing to the normal person. Therefore, advertisements of this nature – fashion related will make ladies feel insecure and affect their self esteem. Rubbish! If an advertisement is going to make you feel bad, you felt bad long before you saw the advertisement. I will not buy the argument that advertisements should ever start using normal people to sell the products. If this worked more companies would have been doing it. Dove has started that trend – saw the features of Oprah but I do not like it. It contradicts the image and position of what the product has established. L’Oreal mentions in their ads ‘because you’re worth it.’ The marketing campaign works because they use celebrities who everyone seems to aspire to be. That image of everything looking right cannot be compromised. It is not by chance the make-up is always right. It is not by chance they are always smiling and telling you how wonderful the product makes them feel and look. It is all a strategy to make you walk to the retail store and purchase the product.

Stop complaining oh how she isn’t wearing her real hair. I must confess I know nothing about hair extensions and rightfully so. However, the first time I saw the advertisement I did not think about her extensions, I thought about the obvious she has great hair and any girl who uses the product will experience the same thing because they are worth it. When I buy facial products which I desperately need to look the way I do lol I don’t want to read or see that the product will make me look normal. I am looking for it to say it will give me clear skin and all those good things. So consumers gravitate to products which makes them look, feel better than they previously did – takes them to a higher level.

Stop again, did you see the advertisement. Really? Watch again and look at 0:21 seconds. At the bottom of the screen it says “styled with some natural hair extensions.” That is all the advertisement needed. Of course in that 30 second advertisement all you were looking at is her ‘real-hair’ and the outcome after using such a product. From an advertising, model-talent’s perspective that’s all that matters – you looked at her hair and wished you had it.

Click reply at the top of the post or Reply located at the right of the first comment to have your say.

Advertisements are a form of communication that is used to persuade consumers to purchase a product. Advertisements form part of every marketing plan of a product or service and takes on different forms as technology increases. The costs vary and while some may be expensive, companies invest a lot of energy and monies in getting them right the first time. Most large businesses do not develop advertisements on their own but contract agencies to perform that aspect of the job. We cannot deny the immense power advertisements have on a potential market and will not underestimate the powers they may have over a particular group of people.

As marketers, we have to be very careful with the messages we send with an advert. In that, when you create an advertisement you have to ensure that are not violating rights and also not discriminating against any group among others while at the same time accomplish other objectives. Advertising executives with their creative teams must ensure that these advertisements do not offend a group and that to me is the most important factor to be considered when creating advertisements.

The Jamaican market is not an educated one and that is no excuse to produce adverts that are not fashionable, full of taste and ones that are refined. Recently, over a year there have been advertising campaigns promoting energy drinks. Of course in a sexualized country like Jamaica, sex doesn’t only sell it is embedded in everything we hear and see. This is not to say that this does not exist in other markets and are with other products or services but it exist in a raunchy way.

In this post I have decided to analyze two advertisements that promote a similar product. Both are energy drinks but the company has decided to highlight the feature where it assumes to help someone’s sexual drive. Nothing is wrong with that, some people need the help and are grateful for such but it shouldn’t be done in a distasteful way that offends groups especially when the ad is booked to be seen by children.

The first video below is the product called Magnum. They released this video maybe over a year ago and had the tag line “a mus di magnum inna him” which translates in English to mean “It’s the magnum in him”.  The advertisement depicts a couple in a bedroom. The woman slips in the bathroom to take a break apparently from the hot sexual experience. Overall the advertisement although sexy is tame to some extent not giving much away, leaving much to your imagination. Watch below.

The other product called Mandingo is another energy drink which promises to assist you with your sexual abilities in the bedroom. On the streets Jamaicans combine this product with beers to make a stronger drink which even heightens your ability in the bedroom – so they say! This advert however, is very trashy, offending and is distasteful in every way. This advertisement should not have been approved with the extreme and over the top sexiness. This advertisement is shown when families sit to watch television on any given evening. In posting the videos I have decided to post the first Mandingo commercial.

I am not amazed with the production of some advertisements in Jamaica. I know people who create advertisements for major international companies here and they have no experience in marketing only a connection and network. It is sad because they give others in the field a bad name because of their poor reputation. My favourite video above is the first one – I must say. The female talent in the advertisement is very convincing, and she does a great job by not being over the top – just safe. However, the female talent in the second video who is a popular porn star is very raunchy, sick and unappealing. The second Mandingo commercial is so in your face and it makes it blah. Nothing to aspire to be or anything left to the viewer’s imagination. Anyway, that’s Jamaica advertising for you. Don’t get me wrong we have great ads too.

We couldn’t end on a bad note, so I decided to post an advertisement from Japan. It is an energy drink and just watch how sexual abilities doesn’t play a role in the advert. We know Japanese to be hardworking and ambitious people-they accomplished just that in the advertisement.

This is a review from a normal guy who is not into movies but was impressed with the movie The Stepfather.

stepfather-poster-0

The movie is directed by Nelson McGormick who turns out to have directed the movie Prom Night.

“The Stepfather” was captivating from the start, with unexpected twists which leads to a riveting end. The Stepfather deserves a “thumbs up” and a rating of four out of five ( in my book).

The movie begins with David Harris (Dylan Walsh), a father who killed his entire family. He moves to Portland and meets a divorcee Susan Harding (Selah Ward) who falls in love so fast, she is blinded by his violent and secretive life.

MOVIE-REVIEW-THE-STEPFATHER

One of the reasons I like this thriller is because it moves pretty fast with interesting twists. Kelly Porter (Amber Heard) and Michael Harding (Penn Badgley) the son shares a beautiful relationship. There are some sexy scenes with Kelly that I’m sure every guy would enjoy. I mean she’s always in her underwear. The styling was average, I wanted Susan Harding, the divorcee to be more of a diva – but it works.

On the reality side of things, I thought the wife would have been more critical. She was too easy but guess what; it’s a movie so expect that – dumb things happen. The movie was not as bloody like other horror films (which I liked), very conservative on the bloody side. The music was great though, scary at most points and I felt the gruesome passion involved.

THE STEPFATHER

The ending is not what I had anticipated; but it works. It ends with a message of continuity, or it hints at it.

This blog endorses The Stepfather. Love it.

Watch the trailer below.

Sitting here at home thinking about life, pondering about the next move and the opportunities that will come. However, something happened today and it made me really think about the word ‘reputation.’ In college, students can fool around and get away with it. By that I mean, if you fool around ‘well’, you can still have a great job and command a good salary too. I remember years ago when sex tapes were becoming a trend. A tape was released through hackers with a college couple. Of course, no one cared about the male who was also visibly on camera but more emphasis was placed on the girl. With all the reasons for that, it must be a horrible feeling for your most intimate moment to be seen by hundreds of people and the internet!

MagnifyGlassIn the professional world, you are recognized and are judged by your latest project. People tend to forget what you did years ago but the blunder you created minutes ago will remain fresh in their minds.  Being on the job keeps you on your feet. More than ever, job security is on everyone’s mind; forcing people to be productive and efficient. Having people’s trust is critical because they depend on you not only to perform but to surpass expectations. The mere fact you got the project to work on wasn’t a trial and error judgement, more so, it was a deliberated process (most times) based on your skills and competencies. When someone who entrusted you with a duty and in the middle of it withdraws that responsibility to give someone else, it shows you’re incapable of delivering on what is expected. It is alarming because those who you expected to look up to you and who you wanted to impress will now have second thoughts. Because they had high expectations of you and they are now saying and thinking you are not the ‘big fry’ you claim to be.

Sitting here at home, after a lovely Jamaica meal I think about those who are being referred to others because of their tremendous quality and delivery at what they do. Recently one of my acquaintances was referred to a new project. Although there are options in taking a decision, there are ramifications if you turn down someone’s recommendation, especially if it comes from an esteemed, prominent person.

All we have in our professional life is our ‘reputation’. Without it, it may cost you the next job opportunity. I will encourage employees to start creating a reputation that has hard work and Excellency as its foundation in the workplace. The only thing we can build and hold on to is our own reputation. The next time you get that job/responsibility from your boss, suck it up and complete it with pride and hard work; See the forest not the trees.

Welcome to the fifth edition in the series of the Water Cooler – appears every Sunday on this blog. This feature will highlight what’s hot, topical and up for discussion.

Here we go.

Others in the Series:

Water Cooler, Water Cooler Ed. 2, Water Cooler Ed. 3, Water Cooler Ed. 4

Politics

On Friday October 2, 2009 the Obama administration traveled to Copenhagen, Denmark to encourage the International Olympic Committee (IOC) to choose Chicago, USA for the 2016 Summer Olympic Games. Competing with Chicago were Madrid, Tokyo and Rio. With local issues behind and pundits crying out for him to stay and focus on the problems affecting the country, Barack Obama flew to Denmark to make the case for Chicago his home state.

Later in the afternoon, the first round of voting eliminated Chicago’s bid to host the 2016 games. Many people especially Americans were shocked and flabbergasted by their early elimination. The energy surrounding Chicago’s bid and information that the media reported was that the decision would have been between Rio and Chicago. Oh how they were wrong?

When I heard the words “Rio de Janeiro” to host the 2016 Olympic Games I had mixed emotions. I am happy that the South American country will be able to host the games of such magnitude there and it shows great leadership and planning on the part of the Brazilian team. The twitter world was lit up by this announcement with IOC, Chicago and Rio as trending topics. What also struck me was that many people seemed happy that Chicago had lost the bid. Were these sentiments ‘un-American’? Were theses feelings driven by conservatives?

In this post I want to share the information that was presented to the International Olympic Committee. I am doing this to give readers a front row seat in the presentations that were delivered. Below are the video presentations and speeches of Chicago and Rio to host the 2016 games.

I must say hands down the presentation by the Rio team was concrete. It articulated a phenomenal approach to the games. The video presentation outlined to the delegates was unique and displayed quality images to show voters what they would expect from Brazil hosting such a game. The video presentation made you believe that this would be spectacular; it challenged your imagination and made you believe that athletes would live their passions in Brazil. This was followed by a moving speech that was delivered with such emotion and one that would make the delegates move to action to choose Rio as the perfect destination.

The Chicago bid was different from the Rio presentation. In that it presented the information but was low on substance – imagery.  The presentation would be what my lecturers accuse my classmates of having – it was all over the place. It was not compelling and not believable. As we saw in the Rio presentation a focus was on sporting activities and the athletes; I did not see that in Chicago’s bid. I got the impression that they (the athletes) would be spread across the city like nomads. In Rio’s presentation, although they (the athletes and games) are in four areas, it had an aim in mind. I watched the videos carefully and nowhere in Chicago’s video do you see people. They talked about humanity and friendship and one would have liked to see two people laughing or sharing something. The video showed buildings, google earth graphics and animations the entire time.

michelle-obama404_676280cSpeeches by the Obama’s and the others didn’t help. Michelle Obama before her trip to Denmark said the Obama team would be taking the bid as the Iowa primary. What was their focus? Clearly they thought these delegates would have been bought by their fame and shared ignorance of what the Olympic Games are all about or they are still in campaign mode. The Chicago team sent the wrong signal expecting everything to change with Obama’s presence; in their words “to put it in the bag.” With Michelle Obama lies and a groggy President Obama the speeches clearly made the delegates cringe. Michelle Obama stated that she sat on her father’s lap cheering on Carl Lewis etc. Which 20 year old sits on a father’s lap at that stage of their life watching the Olympics? Barack Obama’s speech didn’t help. He focused on his ego and him winning the election, this is not what the speech should have surrounded. He should have emphasized more the decision that they had to make and how Chicago is the best option. Obama wants to step a few blocks from his home with Michelle and his girls to welcome the world. Wouldn’t it have sounded better if he stated that Chicagoans and Americans want to welcome the world to their shores?

Who would you have voted for? What do you think?

Love & Relationship

Many people would agree that compromises are the hallmark of all relationships. Sharing an environment like a home isn’t always easy for couples; living together or dating. Couples who face this challenge face a real divide especially dsc_0076when pets are at the heart of the issue. A dating partner may compromise on one pet, but what should be done when the other keeps adopting more animals? Surely, pets should be cared for and deserve a home. Should your partner keep adopting pets ignoring your preference of having none at all? Or shouldn’t it be an issue once you are not allergic to one?

Having pets is surely a rewarding experience for those who love them but it should never be at the expense of your partner’s happiness or experience.

Inspiration

2072865350015798315S500x500Q85This week’s inspiration has to deal with taking care of our bodies. We have one life to live and one body to experience it with. Eating the right foods and exercising regularly should be everyone’s focus as we get older. We are busier than ever these days with family obligations, our own education pursuits, workplace issues etc. We should however take some quality time in taking care of ourselves. If it means taking a well needed check-up at the doctor, a massage at a spa, that visit to the dentist, for women – that pap smear test and for men prostate exam. You have one body; take care of your health this week and on.