Tag Archive: king


After seeing Emily Blunt on The View discussing her role in the new movie The Young Victoria, I simply had to see the movie.

Watching the period film, I was in awe. I will give this movie two thumbs up for its delivery. From the styling, to the production (set), the acting was simply flawless. The movie suffers from what I call the slow syndrome. It is not slow to the extreme where you are annoyed and want the pace to be increased. However, I like the fact that it goes slow because I am not a 40 year old who would have known the full Queen Victoria history – I’m bad on history I might add.

The movie starts with young Victoria as a child in the palace and the movie chronicles her life and enduring romance with Price Albert.

Highlights

What stood out for me particularly was the way she handled relationships. I would say Queen Victoria knew how to play her cards just right. Many of her own critics expected her to fail but she blew everyone away. She also married the perfect guy. When you watch the movie you may not like Prince Albert’s way of courting the Queen but it worked and in the end he got his dream of marrying her. His expressions were always on quality instead of quantity which was not always great to see.

I really appreciated the term he used in referring to his wife. He always said ‘my wife’ in reference to Queen Victoria. It was the sweetest thing to watch their relationship grow and their uncountable sessions of showing their love to each other. In the end they had nine children together.

The chemistry between Queen Victoria and Prince Albert was great to watch. The actors on a whole delivered; from the accents to the fashions were on point.

In any relationship there are struggles especially when an individual matters to the world – like Queen Victoria. Prince Albert wanted his voice and the struggle to achieve that voice and his space in Queen Victoria’s life was notable. Watching the movie you want the best for them. There is a moment in her life which you have to see – which really places their love and relationship in perspective. Leaders can take away messages from the life of Queen Victoria in the way she honoured her husband. That was great to see the gesture of love, care and thought.

If you like all things elegant, you will love this movie. I could not end this unconventional review without mentioning the relationship the Queen had with her own mother. Family relationships are not always the best. Queen Victoria was a victim of this and the way her own mother handled the situation when she should have stood up had ramifications for her own family – which was only sad to see play out.

I am sure you might have heard or seen many period films that focused on royal families. I have to admit that this is not the heavy royal film that will leave you lost in the dialogue. The Young Victoria is simply stellar, light, has a youthful touch, easy to follow the story line and the movie delivers a class satisfaction that many films of this genre fail to offer.

I have seen reviews that give this movie a D+. Go out and watch this movie, you will love it. I dare you!

Customer Service at its Best!

customer_serviceBusinesses often say customers are the most important aspect of their work. If this is so why is it that some firms do not place much emphasis on Customer Service? Customer service is a key factor in any organization’s operations. The lack of it will make the company go under and if the company appreciates the value of customer service it clearly distinguishes that particular company from the others within the industry. I believe in a few years more companies will understand how critical this aspect of a company is. As customer service moves to the forefront of every organization, companies are going to employ stringent guidelines in hiring employees as the friendliest and most courteous workers will be hired. How are you able to communicate the company’s values to the customer with a smile in the fastest time?

Most fast food outlets attempt to operate efficiently. The operation is all about time. Preparing that meal to the customer at the fastest time; after all it’s fast food. I happen to have been at a particular outlet of KFC in Portland, Jamaica and was stunned and shocked at the level of customer service that this branch has. Most fast food outlets have average customer service but this outlet in particular was just outstanding. Lining the walls of the branch were the various awards and plaques the outlet has received over the period of its existence. I cannot believe the service I was receiving. In a country where most people accept mediocrity and any standard of service it is amazing that this company stands out among the others in setting the right standard of service quality for the others to see. At this particular branch the employees smiled with you each time they communicated, they had a fast serving time and the food was very good. This was genuine among the employees; nothing about the service was fake. I am very meticulous when I walk into any service organization. I observe the employees and just analyze how things are going. It’s just a habit. The employees were laughing and smiling with each other. This shows the kind of atmosphere and work environment that the management has cultivated which makes the service offering to the customer even more appealing.

You know, you might be thinking Oh they were nice to me because they were having a good day or the employee was trying to flirt, or because I was a good customer. I told someone else who would be going to that same branch about the quality of service and low and behold the service was the same. This simply means this is a norm for this branch of KFC and it is most heart warming to be served in such a great way. What is amazing about great customer service is that the customer’s perception of the product or service increases. So even the meal tasted better, and you would like to purchase a meal from this branch all the time simply because of the service they provided. In the end the customer is king and firms should act likewise.

I am sure you have encountered great customer service and some horrible ones. It is true we expect so little of service providers that when they give us mediocre service quality or poor product delivery we say nothing. I am amazed that when we receive great customer service we are so shocked like it was a gift. Companies should begin to understand that customer service alone can make their business succeed even or out of a recession. It should be the norm when companies offer great customer service. We shouldn’t be talking about it, it should come and go. But customer service is never like that; some leaves a bad taste in your mouth, allowing you to think how come people got employed in the first place. As the world opens up and the internet begins to be the place where employees vent, companies will understand how important it is to deliver on customer service to all customers. More websites are being launched where customers can comment on the service quality delivered and websites that will allow customers to rate the business. If companies think customers are entitled to shop or purchase their product or service think again! There are tens and hundreds of other firms just like yours who will offer the same product on a better customer service level. Companies are going to lose out if they continue to allow front line employees to offer insipid customer service. Service comes with a smile and a courteous attitude.

The next time you are offered great customer service spread the word and when you were not served with gratitude spread that bad news and allow the company to suffer. The more we support companies who show no respect and little and low customer service quality the more we are rewarding their bad business. Let us congratulate those who show great service quality and spread the word about companies who offer service beyond the call of duty. Companies like Ritz Carlton and the thousands of others that can be added to this list must be congratulated and rewarded with more business for showing the customer is still king!